Welcome to Farren Hotel Solutions
Here at Farren Hotel Solutions, I fully appreciate the challenges faced by businesses today – that’s why I offer a fully flexible approach, with no long term contract commitment.
Based in Scotland, I deliver valuable advisory services and expertly crafted solutions to independent hotels of varying sizes, across all geographical areas who are seeking to make a real and purposeful impact to their business.
You, my client, benefit from an excellent, cost effective and professional hotel revenue management service, as well as our expertise, helping you to increase top line revenue and drive down costs.
Together, we can build your confidence and allow your business to place itself in the most advantageous position to maximise profitability.
Why Work with Me?
I take pride in providing meticulous attention to detail which ensures that all aspects of my client’s business are appraised in order that I can recommend the most efficient and effective solutions to capitalise on opportunities available to them.
My proactive approach to problem solving ensures that my clients can enjoy the fruits of their labour with the peace of mind that their business is being assisted and monitored by someone who cares.
You will receive an entirely bespoke service as I strongly believe that solutions should be personalised to particular hotels. From my experience, a one-size-fits-all approach is redundant in the hospitality industry, with customer profiles, spending habits and geographical locations all ensuring that your hotel needs to have its offerings and processes assessed on its own merit.
Case Studies
Take a look at some of my projects
Case Study 1: 4* Luxury Hotel
Town Centre Location
I was retained by the company's Managing Director to provide onsite revenue management support for the hotel's Reservations Team.
> Implementation of dynamic pricing structure into the hotel's PMS functionality for automation purposes.
> Rate structure review and update
> Creation of special offers and packages accordingly to yearly calendar.
> Monthly production of room revenue report for top management team.
> Monitoring key performance indicators for room sales for future business on the books and forecast.
> Review of hotel's business mix and align with room sales strategy.
> Mentorship and training of hotel's Reservations Team
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Case Study 2: 5* Destination Castle Hotel
Rural Location
I was asked by the hotel's Managing Director to lead a project in maximising the use of the property's management software and align with internal business processes.
> Assist their internal software champions in refining business processes and their writing of Standard Operating Procedures for Reservations and Reception departments.
> Updated fields in their PMS software to allow smooth workflows and capture of vital guest booking data.
> Led a series of classroom based training, covering different departments in how to maximise the functionality of their PMS.
> Supported the team's ability to get quality data sets from the software to support business development decisions.
Case Study 3: Group of Ski Hotels
French alpine locations
After selecting a new property management software with integrated channel management from one of our technology partners, the properties' operator outsourced the build and configuration of the new system to us.
> Gathering of information from the hotel team.
> After looking at existing setup and gaining an understanding from the project manager of their requirements going forward, formed a project management plan and configuration documentation for approval.
> Successfully configured all functions of the software as required, ensuring best practice.
> Set the property live after importing future bookings and balanced their financial reports back to the old system.
Jill Chalmers
Managing Director, Glenapp Castle
During my role at Glenapp Castle, we employed Neil to carry out some specific PMS training for us. Neil delivered this training diligently and thoroughly and myself and all the team enjoyed the training and achieved much better understanding of how we could use this technology tool to develop our business. Neil was very patient with many of our ‘silly’ questions and helped us carve a solid path to better efficiencies.
Harry Tucker
Owner, Manor Hotel
Neil has helped us set up our PMS and gave a lot of thought to how the hotel operates. Very helpful and knowledgeable and very practical.
Louise Leisk
Digital Marketing