My Week This Past Week | In this COVID Hospitality World
Hope you, your family and teams are keeping safe and well. Yet again, this past week has proved very challenging for hospitality businesses across the UK. However, as ever, our sector has continued to prove their resilience and ability to adapt to the changing trading environment, promoting the COVID Secure message! Yet, hard questions are being asked about how long can many businesses can survive? Many are now considering ‘hibernating’ their business until next year and ‘bed down’ through the winter. Some might not open at all come 2021. Let’s hope that this does not happen.
During this past week, I have continued to learn, re-evaluate and adjust what support services I can offer the accommodation sector during very difficult trading conditions for all concerned, all the while keeping my ears open to what is coming from Government as we all deal with the pandemic. Of course, the main area of concern is of course possible mandatory travel restrictions. Appears that Wales is bringing these more stringent conditions in and how long before the other UK home nations follow suit?
So, here is what I’ve been upto this past week:
Revenue Management Client Support
I continue to support my clients with the service delivery that they have come to expect, providing the valuable insights through analysing their booking data, to inform and advise of what do they need to within the next few months to maintain and encourage business on the books. I will not kid anyone that this is indeed difficult and challenging. Thought processes and ideas have changed and, what was perhaps ruled out last year, might need to be considered this year.
New PMS Changeover
I am pleased to report that the client that I was assisting and supporting with the changeover of their Property Management System has now gone live with their new software and I will continue to monitor and ‘keep an eye’ on the transition for them.
I have spoken to several colleagues from across the industry this week as to collaboration ideas and how we can service our fragile industry with great support packages.
And so, as a follow on to these discussions, I am working (with help and support from trusted associates) on a realignment of my ‘Support and Recovery’ packages that I am offering to the UK accommodation sector.
I have been trying to get to the bottom of what exact Owners and General Managers are needing during this time, considering all of the difficulties they face in just opening the doors. This pandemic will change how our industry works and I really do think that outsourcing key aspects of work to outside experts will become the norm.
I should have more details to announce next week.
New Software Zoom Calls
I was delighted to ‘sit in’ with a hotel owner on a presentation by an ePOS software vendor. Very interesting solution, one of the ‘new breed’ of solutions that are helping our industry come into the 21st Century. However, lots to consider regarding their functionality and how this will fit/change the internal business processes of the business. It is exciting though and it is great that the hotel owner has embraced the need to change, as a tool to enhance the customer service and better reporting capabilities. It was very refreshing to work with such an individual. This sort of research and questioning really exciting, as it can open all such possibilities of how the business can move forward, survive (especially now) and thrive! It really gets me going as a ‘software’ geek. Hopefully more to share later.
Hope I have not bored you too much. If anything I’ve said catches your attention, then happy to have a chat. You can call me on 07817838773 or book an appointment using the link on the main menu or fill in the contact form. I promise I will contact you and follow up.